What challenges exist in green technology and product distribution for technology supplier in NA?
The distribution and installation of green tech systems, products and components requires a diverse skill set and expertise. In additionNext to a good understanding of the customer needs regardingof technology adaptation and benefits from daily operation, the distributor needs to be capable ofto securinge high service and maintenance levels for the client.
To secure long product life cycle and operating time, a customer- centered service and maintenance strategy is necessary, including in-time delivery of spare parts and safve transportation of components over long distance to the project site is required. Supervision of construction and engineering requirements in thein installation on the client-site is important. Safety requirements, local policies, and the harmonization of product codes and standards must to be given attention, as well as the training of clients’ employees and the delivery of safety workshops, if needed. Also, pPrior to the implementation of the project, the assembly of the main components in a job shop environment, as well as quality assurance has to be given attention.
Furthermore, the distributor needs to be capable of communicating with both sides – the technology provider abroad and the domestic end-user in North America. Managing this customer interface is key to achieving highest customer satisfaction.
How Green Tech Avenue and Partners help you overcome those challenges?
Most green technologies require trained employees and expert knowledge in a specific skill set and volume close to the client site. Green Tech Avenue supports technology supplier by filling and taking the role as a service and maintenance provider. In bridging this gap, Green Tech Avenue helps reducing costs for the technology supplier, secures central service and maintenance functions of products and generates value added for the client and technology supplier. Green Tech Avenues service offering includes:
- Product sales and distribution
- Training and education of clients
- Engineering and construction support on customer site
- Management of client relationship and interface
- Service and Maintenance on customer-site
- Spare parts delivery